What's your online return policy?
Purchases made on Credo-eShop can be returned within 30 days of delivery. You may initiate your return online. You will need your order number and the ship to zip code.
You can also bring your product to any Credo store to return it. To return an online purchase in store please bring your order number & the items that you are returning so our team can take care of you properly. The refund will be issued to the original form of payment. You will receive an email notification letting you know your refund has been processed.
Unused or gently used products are eligible for a full refund or credit. Substantially used products are not eligible for a refund or credit. Product condition will be determined in Credo’s sole discretion. Neither items marked as final sale nor Credo reward redemptions (items received as rewards), gift cards or gift with purchases can be returned for store credit, refunded or exchanged.
Shipping fees cannot be refunded or credited. Return costs back to our warehouse in Indiana are $5 and will be deducted from the amount of your refund or credit. You will be provided a pre-paid label or USPS QR Code to drop off with your local mail person or Post Office.
NO EDITS OR CANCELLATIONS can be made to returns once placed. Returns from different orders cannot be combined. Should you have any issues with your return please email us at. Returns are processed daily. Once received you will be issued your refund or credit via email confirmation.
You will generally receive your refund within 48 hours of the return package being marked as delivered. Returns can take up to 7 business days during peak season and depending on your bank. All returns are processed back to the original method of payment unless store credit is chosen. If the payment for an order was split between an E-gift Card and another method of payment, the return will automatically go back first to the E-gift card with any remainder to the second form of payment.
If your order was shipped to an APO (Army Post Office), please note that you are responsible for the return label and any associated costs. Credo Beauty is unable to provide prepaid return labels for APO addresses at this time. We recommend using a trackable shipping service to ensure your return is processed smoothly.
If you have any questions or need assistance with your return, feel free to contact our customer service team.
What's your in store return policy?
Purchases made in-store can be returned within 30 days of purchase. Purchases made online, can be returned in-store within 30 days of delivery. Shipping fees cannot be refunded or credited.
Unused or gently used products are eligible for a full refund or store credit. Substantially used products are not eligible for a refund or store credit. We reserve the right, in our sole discretion, to determine the condition of any returned product. Neither items marked as final sale nor Credo reward redemptions (items received as rewards), gift cards or gift with purchases can be returned for store credit, refunded or exchanged.
In the event that you would like to return a gift, unused or gently used products are eligible for an exchange or credit, with a gift receipt.
To initiate a return that was purchased in store, please contact the store directly to help you with the return process.
Points earned for a purchase that is returned will be deducted from the customer’s rewards account in an amount equal to the points earned for the purchase.
Can I exchange items purchased online?
If you would like to exchange your item(s) please use our return portal here and select the store credit option. You will receive an E Gift Card once your return has been approved. This card can be used on any purchase in the future and does not expire. Not redeemable for cash. Items that are purchased as an exchange can be returned for store credit only.
